Privacy Policy

Welcome to Pet Planet DXB. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://petplanetdxb.com, as well as when you engage with us through appointment booking, online inquiries, or marketing campaigns. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We may collect and process the following categories of information:

Personal Information:

  • Full name

  • Contact details (email, phone number)

  • Pet details (name, breed, age, medical history, etc.)

  • Appointment and service records

2. How We Collect Information

We collect information through:

  • Forms on our website (appointment, contact, inquiries)

  • Cookies and similar tracking technologies

  • Analytics tools such as Google Analytics and Meta Pixel

  • Direct communications (email, phone, WhatsApp)

3. Use of Information

We use your information to:

  • Provide veterinary care and related services

  • Manage appointments and customer communication

  • Send service updates and confirmations

  • Improve website functionality and user experience

  • Conduct advertising and marketing activities

  • Comply with applicable legal and regulatory obligations

4. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Authorized service providers (e.g., website hosting, digital marketing platforms, email services)

  • Legal or governmental authorities when required by law or to protect our legal rights

  • Advertising platforms for remarketing (with anonymized data or proper consent)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Understand user interactions

  • Deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of the website.

6. Data Security

We employ technical and organizational security measures to protect your personal data against unauthorized access, misuse, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page regularly to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

Pet Planet DXB
📍 Shop No.1, BinGhatti Emerald Building, Main Boulevard, JVC Street 2, Near Life Pharmacy, Dubai, UAE
📧 contact@petplanetdxb.com
📞 04 5770323 | 054 2676038
🌐 https://petplanetdxb.com